Privacy Policy

1. Who we are

This Privacy Policy explains how estatesupport.sbs (“we,” “us,” or “our”) collects, uses, and discloses personal information through our website, including when you submit forms.

2. What personal information we collect

• Information you provide: contact details and other content you submit via forms (for example, your name, email address, phone number, and message).
• Account/contact communications: records of correspondence if you contact us.
• Technical data: website usage data, such as pages viewed, approximate location derived from IP address, and device/browser information.
• Cookies and similar technologies: when used, we may collect data via cookies or other tracking technologies.

3. Consent and meaningful choices (PIPEDA)

We collect, use, and disclose personal information only with meaningful consent and with clearly stated purposes that individuals can reasonably understand. Where required, we obtain consent consistent with Personal Information Protection and Electronic Documents Act (PIPEDA).

You can withdraw consent at any time, and we will explain the implications of withdrawal consistent with Personal Information Protection and Electronic Documents Act (PIPEDA). Withdrawal may affect our ability to provide services or respond to requests.

4. Cookies and tracking (CASL)

If our website uses cookies or other tracking technologies that CASL treats as “computer programs,” we obtain consent in a manner consistent with Canada’s Anti-Spam Legislation (CASL) and disclose the purposes for using those technologies.

5. Marketing emails and commercial electronic messages (CASL)

If we send commercial electronic messages (CEMs) for lead nurturing, we comply with identification, consent, and unsubscribe/records expectations under Canada’s Anti-Spam Legislation (CASL). This is separate from on-site cookie/tracking consent.

6. How we use and share personal information

We may use personal information to:

• Respond to inquiries and provide requested information.
• Operate and improve our website and services.
• Send you messages you have requested or for which you have provided consent.
• Maintain security, verify compliance, and prevent fraud.

We may disclose personal information to service providers that help us operate our website or deliver services, and to comply with legal obligations. We use safeguards designed to protect personal information.

7. California privacy expectations (general overview)

Depending on your circumstances, you may have rights related to access to, deletion of, and correction of personal information, and the ability to opt out of certain sales or sharing where applicable. To make a request, contact us using the information in the “Contact us” section below. We may need to verify your identity before fulfilling requests.

8. Quebec notice (real estate licensing)

If you are in Quebec, we do not present as a licensed “real estate broker” or “real estate agency,” and we do not act as an intermediary to a brokerage contract unless licensed as required. This notice is provided to avoid misleading titles related to real estate brokerage activities under Real Estate Brokerage Act (Quebec) (chapter C-73.2).

9. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission over the internet is 100% secure.

10. Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

11. Contact us

To withdraw consent, request information, or ask questions, contact: